
CBC report from December 2023
March 1, 2025
This week MediaPolicy posted a report on a complaint filed directly with the CRTC by Honest Reporting Canada and the CIJA citing the CBC’s news coverage of Gaza as systematically anti-Israel and anti-Semitic. I don’t offer an analysis of their as yet unrebutted allegations.
But as audience complaints normally go first to the office of the CBC Ombudsperson I took the news item as an opportunity to provide examples of how the Ombud has navigated a steady flow of pro-Israel and pro-Palestine allegations of bias and bad journalism. It’s educating stuff.
By revisiting my earlier post here, I want to add another Ombud review that I overlooked.
It was a pro-Palestinian complaint about the CBC’s televised profile of the late Yahya Sinwar (before he was killed in combat by the IDF).
Sinwar was the Hamas mastermind of the October 7th massacre of 1,200 Israeli civilians, 250 hostage kidnappings and the solicited Israeli hunt and kill operation that resulted in perhaps 50,000 dead Gazans, innocents and terrorists alike.
The allegation was that the CBC report unfairly rendered Sinwar as a sinister and “psychopathic” figure without a matching effort to portray Israeli leaders and actions in a similar vein. (The “psychopath” label was applied by an Israeli journalist, not the CBC, the commentator acknowledging the term was too crude to be useful).
I found the Ombud’s response to the complaint compelling.
Most of all I appreciated his reminder that accusations of “one-sided” coverage need to be taken in the context of the CBC’s body of reporting work, not just one story:
Your third primary complaint was that doing this story represented a double standard, that Israeli officials were not scrutinized or described in similar ways as Yahya Sinwar. In this case, I must pause and say that in my experience, people’s perceptions of media coverage are greatly influenced by their own point of view on the issues at hand.
In recent months, I have received hundreds if not thousands of complaints from people who would second your assertion that CBC privileges the Israel perspective and undermines the views of Palestinians. But I have also received hundreds if not thousands more from people who want to know why pro-Palestinian views and claims are accepted without challenge, and Israeli officials are challenged and doubted at every turn.
I am not trying to turn your review into a broader thumbs up or thumbs down on CBC’s coverage of the Middle East. But I am saying that there are endless examples in that coverage of Israel being criticized, challenged or questioned. And that while you are entitled to conclude that the profile of Yahya Sinwar is evidence of a double standard, I do not share that view.
Although there may not have been precisely the same type of profile done about Benjamin Netanyahu or other Israeli leaders, there have been many reports over time that have included highly critical commentary about them. It was the fact that CBC had done so little reporting on Yahya Sinwar that made this profile valuable to the audience.
The strength of the CBC’s Ombud’s open door policy for audience complaints is its thoughtful and educational analysis of good (or bad) CBC journalism, both as a body of newsroom reporting work and story by story.
I won’t litigate in this space my personal support for Israel, or the caveats to that support, because this blog is about MediaPolicy, not Middle East policy.
But since October 7th I have perceived a widespread ignorance and lack of education about a hundred years of conflict over a contested homeland.
As in all things, we must do own research, a lot of it in this case.
***
The CRTC’s hearings on regulating video content kicks off on March 31st. It’s just published a third party research report that will add polling and focus group feedback to the public record.
The commissioned report was authored by the Ottawa-based Phoenix SPI that has also done work for the federal Privacy Commissioner.
The Phoenix drill-down is about audience views on Canadian programming, more specifically the genres of drama and news. The report combines a 1200-person poll with responses from 90-minute focus groups. The polls oversampled from rural, northern and official language minority communities. The focus groups targeted the same communities but also urban residents and members of equity seeking groups.
The polling numbers sometimes conflict with previous data culled from other sources. For example, outcomes from the Phoenix poll identify a higher market domination of video consumption by streaming platforms (73% of Canadians) with only 44% on cable television (whereas CRTC and Statistics Canada record about a 60% coverage of Canadian households). Whatever the correct figures are, the market dominance of US streamers should drive an even greater sense of urgency at the CRTC.
Since the Commission wants to know what kind of video programs Canadians “primarily watch,” it learned in this Phoenix poll that the leading genres are serial comedy/drama (68%) and news (61%). Happily, those are the CRTC’s top priorities for extra attention in content funding and distribution.

The poll also generated numbers on which objective and subjective elements of a revised definition of a Canadian television program were seen as important.
The poll appears to support the Commission’s bent towards the participation of Canadian producers, talent and crews ahead of identifiable Canadian themes, although it’s a nuanced difference and not black and white:

There was focus group feedback on Canadian programming that came out a little garbled.
Canadian shows were appreciated as good quality, dismissing the stereotype of CanCon mediocrity. Feelings of pride, connectedness and a certain disdain for the sensationalism and narrative choices of US programming were pointed out.
But then a significant number of voices downplayed the importance of filming Canadian content on location in Canada. This “apparent contradiction” suggested that only quality Canadian content mattered to the participants, not shooting location. The US streamers might take some encouragement from that, but tens of thousands of Canadian television workers will not.
As for news programming, the poll offered surprising results on the choice of video platform, ranking online sources (combined text, video and audio) far ahead of television. This flatly contradicts recent polling. The discrepancy may end up being important to policy choices made by the Commission.

In the end, these polling numbers on news journalism paint a familiar picture:
- Canadians rank “trust” as the overwhelming priority in choosing their news sources and give high approval ratings to their news outlets for accurate reporting. In the focus groups, the most commonly trusted news source was CBC/Radio-Canada, followed by the mainstream private media. In fact the participants “considered public broadcasters more trustworthy because they are publicly funded as opposed to privately owned.” Haven’t heard that for a while, have you?
- Canadians have a tepid approval rating for the overall news ecosystem that includes both the sources they choose (and presumably trust) and those they don’t.
***

In the fall of 1985 a friend of mine dragged me to the Horseshoe Tavern in downtown Toronto to see a band I had never heard of. “You have to see these guys,” he said.
The band, Blue Rodeo, was unbelievably good. Rock-country fusion, just my thing. ‘Why are these guys still playing the Horseshoe and how have they not got a record deal?’ I wondered.
Forty years, sixteen studio albums, eleven Junos and a lot of bar venues later, the group is the subject of a new documentary streaming on CBC Gem, Lost Together.
“Blue Rodeo showed that other model,” offers band friend and former NOW publisher Michael Hollett. “Just work your ass off in Canada and you can have a great life as a musician.”
***
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